Student Information and Enrolment Services
The Student Information and Enrolment Services team is your first point of contact with BCIT. Customer Service Representatives can assist with:
- general information
- document drop off and pick up
- Flexible Learning registration
- payments for most fees
- Program Advising appointment booking
If you have submitted an application, your Admissions Officer will be your contact throughout the application process.
Contact us by email
Have a question for Student Information and Enrolment Services? Use our Ask Us form and we’ll aim respond within 7–10 business days.
Please check if your question can be better answered by another department. If your inquiry needs to be forwarded, response times may be longer.
| Department | Support provided |
|---|---|
| Admissions | After you apply, application status, required documentation, admission decisions |
| International Student Centre | Study permits, visas, Post-Graduate Work Permit (PGWP) assistance |
| Program Advising | Program information, entrance requirements, how to apply, program planning |
| Student Records | Grades, transcripts, transfer credits, graduation |
Need additional support? Explore more services available through BCIT Student Services.
Contact us by phone
Please call Student Information and Enrolment Services at 604-434-1610 or toll-free at 1-866-434-1610 (Canada and the United States only).
| Regular hours | |
|---|---|
| Monday, Tuesday, Thursday, and Friday | 8:30 am – 4:30 pm (last call intake at 4:15 pm) |
| Wednesday | 9:00 am – 4:30 pm (last call intake at 4:15 pm) |
Visit us in person
Student Information and Enrolment Services can assist you in person at the Burnaby campus. Please see below for the operational hours of our campuses.
Program Advising
A Program Advisor can help with:
- program planning
- application preparation
- entrance requirements
- upgrading options
After you apply
Easily check the status of your application by logging into your myBCIT account and accessing your application letter through myCommunication. Once your application is processed, you’ll be assigned a dedicated Admissions Officer. Feel free to reach out to them anytime for updates and support.