- International Fees
International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Course Overview
Unit Clerks require excellent communication skills as their role requires them to interact with the public at various levels as well as with colleagues and other members of the healthcare team. Therefore, this course introduces professional healthcare communication skills customized to meet those objectives. Students will learn tone in written and oral communication and use language correctly when interacting with patients and families, external partners and the healthcare team: physicians, nurses, technologists, and other hospital staff. The course covers communication required for work specific tasks and addresses collaboration when working with team members. Conflict resolution is introduced along with techniques to contribute positively and in cooperation with work teams as well as patients. Students will learn how to demonstrate accountability and responsibility when working as sole charge and in groups. Intercultural sensitivity and awareness are introduced via case studies and class discussions. Communication skills to be covered in this course will include persuasion and argumentation. Students will deepen their skills in critical analysis and logical reasoning and write a research report and present their findings.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$438.01
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define professional healthcare communication.
- Appreciate the communication skills required as Unit Clerk staff.
- Use clear and correct language when communicating in healthcare.
- Demonstrate appropriate tone in oral and written communication.
- Be aware of non-verbal communication.
- Adapt communication to a variety of audiences in the profession, including team members and patients.
- Articulate clear core principles of intercultural communication theory.
- Identify communication skills that optimize success in working with teams.
- Know techniques for conflict resolution that contribute to positive outcomes.
- Know the difference between accountability and responsibility.
- Plan, write, and edit a variety of health messages such as letters, emails, and memos.
- Use critical analysis, argumentation, and persuasive strategies in response to situations that arise in the health profession and different cultural contexts.
- Conduct critical analysis in research to write a research report.
- Deliver an effective oral presentation.
Effective as of Winter 2023
Related Programs
Healthcare Communication (CLRK 1015) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Business + Media
- Healthcare Unit Clerk
Associate Certificate Part-time
Course Offerings
Spring/Summer 2025
Below are three offerings of CLRK 1015 for the Spring/Summer 2025 term.
CRN 69888
Dates
Apr 08 - Jun 24 In Progress and Full
- CRN 69888
- $438.01 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 08 - Jun 24 | Tue | 18:00 - 21:00 | Online |
Duration
12 weeks
Instructor
Rachael Hunter
Course outline
Important information
- Internet delivery format.
- Departmental approval needed
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Registration is restricted to students accepted into the Healthcare Unit Clerk program. This course is delivered live and online via Microsoft Teams at set times each week. You will need a computer with a webcam, microphone, and stable internet connection to participate in class. Contact sobm-huc@bcit.ca for questions related to this course or program.
Status
In Progress and Full
This course offering is in progress and full. Please check back next term or subscribe to receive email updates.
CRN 68763
Dates
Apr 09 - Jun 25 In Progress and Full
- CRN 68763
- $438.01 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 09 - Jun 25 | Wed | 18:00 - 21:00 | Online |
Duration
12 weeks
Instructor
Rachael Hunter
Course outline
Important information
- Internet delivery format.
- Departmental approval needed
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Registration is restricted to students accepted into the Healthcare Unit Clerk program. This course is delivered live and online via Microsoft Teams at set times each week. You will need a computer with a webcam, microphone, and stable internet connection to participate in class. Contact sobm-huc@bcit.ca for questions related to this course or program.
Status
In Progress and Full
This course offering is in progress and full. Please check back next term or subscribe to receive email updates.
CRN 69887
Dates
Apr 10 - Jun 26 Cancelled
- CRN 69887
- $438.01 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 10 - Jun 26 | Thu | 18:00 - 21:00 | Online |
Duration
12 weeks
Instructor
TBD
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Internet delivery format.
- Departmental approval needed
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Registration is restricted to students accepted into the Healthcare Unit Clerk program. This course is delivered live and online via Microsoft Teams at set times each week. You will need a computer with a webcam, microphone, and stable internet connection to participate in class. Contact sobm-huc@bcit.ca for questions related to this course or program.
Status
Cancelled
This course offering has been cancelled. Please check back next term or subscribe to receive email updates.
Programs and courses are subject to change without notice.